Refund policy

Please choose carefully before placing an order. Lovisa Creative cannot offer refunds for change of mind or wrong selection as our products are made-to-order. Lovisa Creative may allow exchanges at Lovisa Creative's discretion and subject to product availability.

Lovisa Creative cannot offer refunds or replacement of goods that are damaged through misuse, including by failure to exercise reasonable care.

In the unlikely event that you receive a product that you consider to be faulty or damaged you must notify Lovisa Creative in writing as soon as the fault is noticed. 

Returned products shall be subject to inspection by Lovisa Creative prior to any exchanges or refunds being granted. To the extent allowed under law, no refunds will be provided for any defects that can be reasonably rectified.